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Frequently asked questions

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Frequently Asked Questions
Frequently Asked Questions

Due to its 100% module based design, our usual time to deliver is merely two weeks from date of order to completed installation. Longer delivery times may occur.

The price depends on the stair type and the type of wall that the AssiStep will be installed onto.

We always conduct a free home inspection so we can provide a fixed price quote based on your circumstances.

However as a guide, complete installation of the AssiStep system by our professional builders is generally between $4000-$12,000.

The AssiStep is often funded through the NDIS or Aged Care packages.

AssiStep Australia is currently servicing Sydney Metro only.

We do have plans to launch nation wide so if you are in another state other than NSW, please contact us with your details and we will contact you when we can service your state.

We have a portable demonstration staircase that is brought to every free home inspection. As part of our quoting process you can try the AssiStep system to ensure that it is right for you.

Note: This service is currently only available in Sydney Metro.

From the hundreds of installations done to this date, many different kinds of users enjoy the aid of the AssiStep. The youngest is a six-year-old boy with cerebral palsy, and the oldest is a 95-year-old man with mobility issues. The typical user is a person who for one reason or another finds climbing stairs difficult or intimidating. Some have suffered falls on the ground or in stairs, and for this reason want more support and security when climbing the stairs. The AssiStep works well for people who wish to keep mobile and active while staying safe. In terms of diagnoses, the AssiStep has been developed to assist users who suffer from multiple sclerosis, cerebral palsy, Parkinson’s disease, COPD, users who have suffered strokes and users who need rehabilitation after surgery or injuries.

Yes, multiple children benefit from the aid of an AssiStep in their daily lives. Our youngest user is six years old. Read the story of Peder (6), and see him walking the stairs by himself for the very first time with the assistance of an AssiStep.

Yes. There are multiple instances of people using the AssiStep as an aid for rehabilitation after a stroke, and who now manage without additional assistance. As the video in our user story shows..many stroke patients prefer to move the handle with their best functioning arm.

Yes. Here you can read the story of Oddbjørn (68), who suffers from COPD and has used the AssiStep since 2016. 

We do not generally recommend the AssiStep for dementia patients, since the user needs to learn to lift the handle when walking downwards. Most patients suffering from dementia have a tendency to forget how to use the product as long as they didn’t learn it before they got demented.

As with a walker / rollator or an ordinary handrail, a certain grip strength is needed to enjoy the benefit of the AssiStep.

AssiStep is a purely mechanical tool and does not use electricity.

As with a walker / rollator or an ordinary handrail, a certain grip strength is needed to enjoy the benefit of the AssiStep.

Yes. The height of the handle can be adjusted up or down according to your needs. The height adjustment is made by certified installers.

We receive a lot of feedback from people telling us the handle is a lot easier to move climbing up the stairs than they expected. The handle is made of aluminium, and only weighs 1.3 kg, so it’s not much heavier than pushing a walker. When heading down the stairs, the handle is lifted two to three cm in order to push the handle forward. Stroke patients often prefer doing this with one hand.

As long as there is enough space available at the top and bottom of the stairs, it is possible to put on multiple handles on the same rail system. If you are unsure if there is enough space, please contact us for further discussion.

Yes, of course 🙂

Yes you can. A custom made bag hook is available as an accessory for the AssiStep. Pictures of these can be viewed here.

Currently, the AssiStep is only available for indoor use. Follow us on Facebook for news about our products.

AssiStep is a purely mechanical tool and does not use electricity.

The AssiStep can be installed in most staircases. We recommend taking pictures that show the entire run of the stairs, as well as the areas around the upper and lower landings. In most cases, extending the rail system up to 30-40 cm from the edge of the uppermost step of the upstairs landing is desirable. If space is limited or if the wall ends close to the stairs, we recommend sending us pictures in order to get feedback quickly.

Yes, as long as the width of the stairs is at minimum 60 cm. Stairs more narrow than this are very uncommon.

Yes, the AssiStep rail system can be installed above a handrail already in place. However, we always recommend replacing an existing handrail with the AssiStep handrail. The AssiStep railing is made of stainless steel and aluminum, and thus well suited as a handrail for people who do not require using the AssiStep support handle.

We work with local licensed and professional builders that are trained and certified to install the AssiStep safely in your home. The installation itself typically takes three to four hours. 

Only in cases where the handle has to be parked within the stairway. If the handle can be pushed out of the stairway at the top or bottom of the stairs when not in use, the AssiStep handrail will not project more than 10 cm from the wall.

The AssiStep is tested and certified by the German certification organization TÜV for users up to 120 kg / 264 pounds.

In most cases, the AssiStep can be installed. This also applies even when there is not a continuous wall along the entire stairway. The AssiStep railing can also in many cases be installed directly on an existing railing system.

Do you have any other questions regarding the stair assistant AssiStep? Please contact us on 1300 001 050 or send us a question via our Contact Form.